Shipping & Returns
Are all orders shipped from Australia?
Yes! All of our items are shipped from Gold Coast, Australia.
How much is shipping in Australia?
Shipping is just $9.95!
Do you ship to New Zealand?
Yes! Shipping to New Zealand is $10 for the stickers, $15 for everything else. All orders over $250 are shipped for free! All orders are shipped the same/next business day of us receiving your order, on average the orders take about 1-2 weeks reach you.
*Excluding bulky items. Bulky items shipping is $50 outside of Australia.
Do you ship worldwide? How much does it cost?
Yes! Worldwide shipping is $10 for the stickers, $25 for everything else. All orders over $250 are shipped for free! All orders are shipped the same/next business day of us receiving your order, on average the orders take about 1-2 weeks reach you.
*Excluding bulky items. Bulky items shipping is $50 outside of Australia.
Depending on the destination some International orders may incur an additional customs duties/tax fee payable by the receiver. Please be mindful of this if purchasing as a gift. We can’t mark international orders as a gift or lower value in attempt to bypass or reduce any customs fees.
Do you offer tracking on all orders?
Yes! We offer tracking on all orders! Sometimes with the smaller items that are sent with registered post, the tracking will not be sent to you automatically though. In that case, feel free to contact us on email@example.com and we’ll send through your tracking link.
Do you offer Express Shipping?
Yes! If you need something urgently, head on over to the checkout and choose the Express Shipping option. Express Shipping ranges from $15-20: Express Shipping is $15 for all sticker orders and orders that contain up to 2 small items. Rest of the orders cost $20 to Express Ship. Products are divided into small, regular and bulky items at Nordlife’s discretion.
We do not offer Express Shipping on Bulky Items. Bulky Items are all furniture, baby nests and activity and play gyms. We are sorry but these can sometimes cost 2-5x more in Express than they would in Standard shipping and that’s why it is difficult to price them. BUT, as these items are mostly sent with couriers and not Australia Post they actually reach our customers quite fast anyway!
Do you offer FREE Shipping?
Yes! In Australia, we offer free shipping for all orders over $119 (the order total after discounts has to be $119 – not before discounts). For the rest of the World, the free shipping threshold is $250.
What are the average shipping times?
We ship all the orders the same or next business day of your order and it normally takes 3-6 business days in Australia and 2-3 weeks in the rest of the world for your items to reach you. WA, NT and any rural and remote areas in other states, can take around a week as well. Please note: we don’t ship products on the weekends or public holidays, so please allow for an extra couple of days if you ordered over the weekend.
Please keep in mind that the shipping times given above are estimates and every situation is different. Due to the current global situation we recommend that you allow a couple of extra days if you need the items for a special occasion.
I haven’t received my item, what can I do?
If 7 working days have passed and you have not received your item, please get in touch via firstname.lastname@example.org and we will be happy to look into it for you. Please note: We don’t ship products on weekends, so please allow for an extra couple of days if you ordered over the weekend.
Gift Wrapping & Cards
Do you offer gift wrapping?
YES WE MOST CERTAINLY DO! We are super happy to wrap your gift for you as there is nothing sweeter than gift giving – and we are so happy you have decided to do this for someone! So, we will most gladly wrap your order, we’ll even add a card too! And ship it straight to your loved one if you wish!
*The only products we currently can’t gift wrap are bulky items such as furniture, baby nests, play gyms etc – this is purely due to their size. We are very sorry for any inconvenience.
Is gift wrapping free?
Yes, for the time being we are offering it free of charge. We will continue to do until as long as we can but even then – if we do add a charge for it, it will only be a very small one.
How do I add gift wrapping to my order?
It’s super simple! Just add your items to your cart and head on over to the Checkout page. There, at the top of the page you will see a little grey button saying “Gift Wrap My Order” which upon clicking on it will bring up a pop-up box. In that pop-up you can choose your gift wrapping paper as well as add the message for the card you would like us to add to your gift.
Can I add a card as well?
Yes you can! In fact, you can a add card even if you don’t want your order gift wrapped. To add just a card (without gift wrapping), all you need to do is add your message (to go on the card) on the Checkout page in the Notes section. If you would like to add a card AND gift wrapping, then all you need to do is follow the gift wrapping prompts in the Checkout.
How do I send my parcel directly to my loved one – the person to receive the gift?
It’s easy! On the Checkout page, after you fill in the billing details, there is a question “Ship to a different address”. Just tick that box, and it will open Shipping Details fields, where you can enter the recipient’s details. As mentioned above, you can also add the Card message in the Notes field in the same section if you are not getting your order gift wrapped but would still like to send a card.
Returns & Exchanges
Do you accept returns?
YES WE DO! We happily accept returns if the item you have received is damaged, unsuitable for use or you have simply changed your mind.
Conditions of returns:
✔ Returned items must be returned within 14 days (shipped within 14 days of receiving the item).
✔ Returned items must be unused, unwashed, with all original tags/labels attached and in original packaging. Nordlife reserves the right to refuse the return if these conditions are not adhered to.
✔ Returned items must be carefully packaged – Strong bags and/or boxes must be used, all sides & openings must be taped up. Nordlife reserves the right to refuse the return if the returned items are damaged due to poor packaging.
✔ All Returns require an email to be sent to email@example.com notifying us of the return and the reason for returning.
✔ All Returns shipping costs are to be paid by the customer (excl. damaged items or a mistake made by us).
✔ It is encouraged that you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Nordlife.
Extended Returns for Christmas & Black Friday Sales
Purchases made between 1st of October and 31 of December have an Extended Return Window – they can be returned until 31st of January. Usual return policy still applies. In short: products must be in original condition, unused, have tags and packaging and the shipping needs to be paid for. For more details, see previous paragraph.
Damaged items & wrong item returns:
Please take photos of the damaged item and contact us via firstname.lastname@example.org to discuss the return within 14 days of ordering the item. If the item is damaged or we have sent you the wrong item, we will pay for the return shipping.
Do I have to pay for the return shipping?
Yes, you would have to pay for the shipping to return the items unless the items are damaged or we have sent you the wrong item – in those cases we will pay for the return shipping.
Will my original shipping payment also be refunded?
No, we do not refund the shipping, just the original payment for the items you ordered.
If you received free shipping because your order was over the free shipping threshold and wish to return, we will refund the order total minus the shipping cost it took us to send it to you.
What forms of payment do you accept?
We accept debit and credit cards as well as Paypal, Afterpay and zipPay. There are no processing fees for any of these payment options other than your normal fees with your bank.
Do you accept Afterpay?
Yes we do! It costs nothing extra for you to use it, so feel free to do so. You can also read a bit more about Afterpay here.
Do you accept Zip?
Of course! Place your order online and use Zip to own it now and pay later. See www.zip.co/terms. Please note that Zip is not a service provided by Nordlife. It is a facility offered by Zip Co Limited.